Job Information
Robert Half Customer Service Supervisor in Mountain View, California
Description Seeking a Team Lead/Supervisor for a "SHORT_TERM" project only in Ann Arbor MI. This role is short term and fully onsite and will run from Friday October 4th - Saturday October 12th. In this role, you will assist with supervise a team taking surveys (approx 15), assist with scheduling and processing time. Pay up to $35/hr.
Main Duties & Responsibilities :
Assist with training; record, attendance and monitor.
Complete Daily Checklist.
Managing & scheduling surveyors.
Prepare and refresh surveyor bags daily.
Get Surveyors out.
a. Using the Daily Shift Sheet; connect surveyors with operators before each shift.
Confirm shifts with dispatch.
b. Ensure surveyors have supplies and know where to be.
Receive surveyors.
a. Collect surveys and questionnaires at the end of each shift.
Survey count.
Required Skills:
● Availability to work early/late or weekdays/weekends.
● Must have prior customer service manager experience leading a team.
● Experience working in a fast-paced (and somewhat hectic) environment.
● Proficient in google docs/ Microsoft Office.
To assist in managing surveyors and ensure all data is collected correctly. The purpose of this study is to find out about people who ride local public transit and how satisfied they are with these transit services. The information collected will be used to improve transit services that better meet riders’ needs. Requirements • Must hold a minimum of 3 years of experience working in a customer service role, preferably with supervisory duties.
• Skilled in the use of Customer Relationship Management (CRM) software.
• Experience with 'About Time' software is highly desirable.
• Proven expertise in answering inbound calls, providing information, and resolving issues.
• Demonstrates superior customer service skills and ability to handle difficult customers.
• Experience in supervising a team, including task delegation and performance management.
• Proficient in creating and managing daily schedules for a team to ensure smooth operations.
• Experience conducting site surveys is an added advantage.
• Should be capable of handling customer complaints and escalations effectively.
• Excellent communication and interpersonal skills are mandatory.
• Ability to multitask and prioritize effectively.
• Must be proactive, reliable, and demonstrate a high level of responsibility.
• Willingness to learn and adapt to new technologies and tools.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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