Robert Half IT Service Desk Level 1 in NAPERVILLE, Illinois
Description We have a great opportunity for someone who excels at coming up with creative solutions to technical issues. Robert Half is seeking a Help Desk Analyst to accommodate field users in an ever-changing, active environment with a company in the Healthcare, Hospitals, Social Assistance field. We encourage candidates with strong problem-solving skills and a passion for making effective change within an organization to apply to this Help Desk Analyst position. Located in Naperville, Illinois, the Help Desk Analyst opportunity is a long-term contract / temporary role.
Independently investigate and implement solutions to technical issues
Deliver IT support for operating systems, productivity software, and a variety of other applications used internally
Spot recurring technical issues and deploy solutions to address the root of the problems
Respond and follow up on technical help tickets submitted via phone, email, and walk-ups Requirements - Comprehension of basic networking concepts
Strong familiarity with customer service
Expertise in O 365
Foundational knowledge in Basic Troubleshooting
Microsoft Windows 10 experience
Demonstrated excellence in installing and configuring operating systems, networked and local printers, and business applications
IT support ticketing system experience highly valued
Strong problem solving and analytical skills
Working knowledge of user administration and bug fixing in a client server environment
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.