Robert Half Corporation Jobs

Description

We are offering a contract to hire employment opportunity for a Customer Service Representative in Nashville, Tennessee. As a crucial member of our team, you will be responsible for managing customer interactions, scheduling appointments, and coordinating with technicians to ensure smooth service delivery. This on-site role requires a detail-oriented individual with a strong ability to multitask in a fast-paced environment.

Job Title: Customer Service Representative

Location: Nashville Area

Work Type: Full Time, Contract to Hire

Working Hours: Monday-Friday, 7:00 am - 4:30 pm, with 12-1 pm lunch break (office closed)

Job Summary: We are looking for a professional and reliable customer service representative to join our team, consisting of 5 people. The position provides the opportunity to engage directly with customers and our technical team, handling all customer inquiries and issues with excellent communication and multitask abilities.

Key Responsibilities:

• Answering and making phone calls (60% inbound, 40% outbound) with the rate of approximately 120 total calls per day

• Setting up appointments, scheduling, invoicing and confirming completion calls

• Coordinating with technicians and customers to facilitate efficient service delivery

• Undertaking collections assignments when necessary

• Providing answers to customer inquiries and resolving their issues in an effective manner

• • • Demonstrating a firm yet respectful approach when dealing with technicians

• • Promoting a drama-free workplace by maintaining professional relationships with colleagues

• • Demonstrating reliability and a strong work ethic, focusing on tasks at hand to ensure job completion.

• Small office setting with business casual dress code

• The usage of an online database and email for communication and work purposes

We are committed to creating a diverse environment and welcome applicants from all backgrounds. If this sounds like the perfect role for you, we would love to meet you! Please apply today.

Requirements • Proven experience as a Customer Service Representative or similar role

• Proficiency in using software for managing inbound calls in a call center environment

• Strong ability to manage scheduling and calendar appointments effectively

• Excellent communication and interpersonal skills

• Ability to handle stressful situations and remain calm and professional

• Strong problem-solving skills and ability to handle customer complaints effectively

• High level of accuracy and attention to detail

• Ability to multitask, prioritize, and manage time effectively

• Willingness to work in a team environment and contribute to team goals

• High school diploma or equivalent; higher education degree is a plus.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .