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Robert Half Customer Service Representative in Nashville, Tennessee


Customer Service Representatives will be preferred for this position via Robert Half if they love building solid customer relationships. This Customer Service Representative position is an excellent career opportunity for an articulate, highly-skilled candidate looking to thrive in a growing Medical industry organization. This contract to full-time Customer Service Representative position could be for you, if you're available to work in Nashville, Tennessee. If you thrive in a dynamic, rapidly-changing call center this job could be for you.

This job opportunity will be returning to on-site tentative September 13th and will be following CDC guidelines for mask requirements

Work hours: Monday-Friday 8:00am-5:00pm, required to be available one shift a week for 11:00am-8:00pm phone coverage

Responsibilities include:

-Handle Patient Enrollment and repeat order opportunities in a courteous, detail oriented manner

-Identify the reason(s) for the call, utilize the systems to document and route for follow up

  • Be a part of business development by by actively cross-selling and referring customers

  • Research and problem resolution, communicating the outcome to the customer as appropriate

  • Manage incoming telephone calls

-Place outbound telephone calls in response to the customer’s inquiry as documented on the correspondence, or other approved marketing lead

  • Deliver outstanding, friendly customer service in a timely fashion

  • Exceeds Quality and Quantity Performance Standards

-Answer Community Voice Mail

Requirements - Comfort and confidence when interacting with internal and external partners and clients/customers

  • Proficient with computers and technology platforms

  • success driven attitude and an engaging businesslike approach

    • Foundational knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
  • 2+ years' experience of demonstrated performance in a goal-driven & customer-focused environment preferred

  • Strong communication and social skills

  • Excellent customer service and office administrative skills

  • Strong proficiency with Microsoft Office applications, specifically Word, Outlook and internet applications

  • Experience with sales

  • Microsoft Teams experience

  • Answering Inbound Calls experience desired

  • Expertise in Heavily-Outbound

  • Deep understanding of Assist Patients

  • No stranger to performing extensive research to resolve complex customer inquiries

  • Ability to simplify complex problems and build solutions

If you derive detail oriented and personal satisfaction from the expert application of customer service on a case-by-case basis, we want to hear from you. Apply today!

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit for more information.

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