Robert Half Corporation Jobs

Description We are recruiting for a Help Desk Analyst II to join our team in Nashville, Tennessee. This role is crucial to our team as it requires managing vendors, handling physical tasks, and providing excellent customer service. This permanent opportunity will involve providing remote IT support, maintaining hardware, and communicating effectively with both team members and clients.

Responsibilities:

• Manage relationships with vendors such as HP, Phone, and printer partners

• Handle physical tasks, including moving office supplies and hardware redeployment

• Provide excellent customer service, with a focus on supporting executives

• Document all incidents, problems, and requests in the company ticketing system (ServiceNow) with a focus on SLA’s, documentation, and customer satisfaction

• Provide phone support and coverage for inbound support calls to the Service Desk, including remote support for desktops, notebooks, and mobile devices

• Communicate effectively with peers to identify and resolve problems in the environment

• Provide training to customers on best practices for technology usage

• Support and troubleshoot Apple and Windows computer systems, all popular mobile platforms like iOS and Android, and the current versions of Microsoft Office

• Manage VIP incidents and requests to ensure technologies, such as Wi-Fi, iPhones, iPads, computers are synced and working fine

• Provide ownership for assigned product groups and/or service areas for the Global Service Desk, including the design, development, documentation, analysis, creation, testing, and modification of computer systems and or services Requirements • Proficiency in Android Development, with the ability to troubleshoot and resolve related issues.

• Familiarity with Cisco Technologies, including the ability to configure and manage Cisco devices.

• Experience with Citrix Technologies, with a focus on virtualization and networking.

• Comfortable working with Mac Computers, including troubleshooting, setup, and configuration.

• Knowledge of Microsoft software and services, particularly Windows operating systems and Office Suite.

• Experience with Active Directory, including managing user accounts and access controls.

• Ability to troubleshoot and maintain Apple Devices, including iPhones and iPads.

• Strong understanding of Computer Hardware, with the ability to diagnose and fix hardware-related issues.

• Experience in Configuration Management, including the implementation and maintenance of software configurations.

• Knowledge of Deployments, with a focus on software deployment and updates. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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