Robert Half International Patient Registration in Nashville, Tennessee
Available shift: Wednesday and Thursday 8:00 AM-8:30 PM & Friday 11:00 AM-11:30 PM
OfficeTeam is looking for Patient Registration for one of our top clients in the west Nashville area!
The Patient Registration Representative will be responsible for accurate and timely patient registration utilizing medical systems. This person will assign ICD-10 and CPT codes relative to patient registration. This person will utilize facility medical necessity tool to verify appropriate diagnosis and coverage criteria. This work will need to be performed according to established policies and procedures. The associate will provide exceptional customer service to physicians, patients, family members and all other medical professionals. In addition to the day to day responsibilities, this person will actively participate in quality improvement and innovative change processes as well as departmental meetings and educational offerings. In this role, the successful candidate must have demonstrated experience handling patients with efficiency and accuracy to broad customer base.
Responsibilities: Perform registration and basic insurance verification, ensuring collection of 7 critical data elements necessary for proper patient identification and billing. Identify and update patient demographic information on ADT system as defined by departmental policy and procedures. Interpret physician orders for appropriate testing or admission criteria. Coordinate patient admission needs and beds assignment to facilitate timely patient placement. Identify non-participating Insurances or Out of Networks plans; takes necessary steps to inform patients and physicians regarding options, including but not limited to canceling appointment. Obtain Insurance Card copies or validate insurance information via electronic medical record, transfer information, or insurance eligibility tool. Provide courteous and accurate patient and hospital information with wayfinding instructions for patients, families, visitors, and ancillary areas. Prepare documents for imaging/scanning into electronic patient record. Explains processes and forms to patients prior to securing signatures and ensures that all documents are properly signed and witnessed as required. Assemble and disassemble patient charts or departmental documents according to department policy. Copying and or faxing documents to ancillary areas or physician offices. Maintain inventory control of forms and paper supplies needed in area. Assist with all possible account resolutions pertaining to patient balances. Perform all other duties and projects as assigned.
In hospital setting, don't touch patients, will be around people that are sick
High School Diploma or GED required
Experience with customer service
Computer savvy with experience navigating between multiple systems simultaneously
Must have Microsoft Office Experience and excellent typing skills
Must have a high degree of customer service skills in order to communicate effectively with patients, visitors, physicians and care teams
Must demonstrate problem-solving abilities and high attention to detail
Must be able to stand, walk, sit and move freely for extended periods of time Must be able to work in a patient care environment with exposure to infection or contagious disease
Experience working in a healthcare environment
Completed a Medical Terminology class
Certification in healthcare access preferred
OfficeTeam, a Robert Half Company, matches professionals in the administrative field with remote or on-site jobs on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you.
Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs.
When you work with us, you’re working with the best. has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.
Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.