Job Information
Robert Half Customer Service Representative in National City, California
Description
Our client is a leading provider of heating, ventilation, and air conditioning services dedicated to ensuring comfort and efficiency for our residential and commercial clients. With a strong commitment to quality and customer satisfaction, we are seeking a motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the primary point of contact for our customers, providing exceptional service and support. You will play a vital role in ensuring a positive experience for our clients by addressing inquiries, scheduling service appointments, and coordinating with our technical team to meet customer needs promptly and efficiently.
Key Responsibilities:
Respond promptly to customer inquiries via phone, email, and in-person visits.
Assist customers in scheduling service calls and maintenance appointments.
Coordinate dispatch of technicians and ensure timely arrival at customer locations.
Maintain accurate records of customer interactions and transactions.
Provide information to customers regarding products, services, and pricing.
Resolve customer complaints and escalate issues as needed to ensure resolution.
Collaborate with technicians and other team members to optimize scheduling and service delivery.
Follow up with customers to ensure satisfaction and address any additional needs.
Update and maintain customer database with current information.
Uphold company policies and procedures while delivering excellent customer service.
Requirements
Qualifications:
High school diploma or equivalent; associate's degree preferred.
Previous experience in customer service or a related field, ideally within the HVAC industry.
Knowledge of HVAC systems and terminology is advantageous.
Strong interpersonal and communication skills.
Ability to prioritize and manage multiple tasks effectively.
Proficiency in computer systems and software applications.
Detail-oriented with a focus on accuracy and problem-solving.
Positive attitude and willingness to learn and adapt in a dynamic environment.
What We Offer:
Competitive compensation and benefits package.
Opportunities for career growth and development.
Supportive and collaborative team environment.
Training and resources to enhance skills and knowledge.
If you are passionate about delivering exceptional customer service and thrive in a fast-paced environment, we want to hear from you!
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .