Job Information
Robert Half Customer Service Representative in National City, California
Description
Join our client leading technology company. We pride ourselves on our innovative solutions and commitment to customer satisfaction. As a member of our team, you'll have the opportunity to work with cutting-edge technology and make a positive impact in the industry. We are seeking a customer-focused and solutions-oriented Customer Service Representative to join our team. The ideal candidate will have a passion for technology and a strong desire to provide exceptional service to our clients. This role offers the opportunity to work in a dynamic and fast-paced environment and make a meaningful contribution to our customer support efforts.
Responsibilities:
Serve as the primary point of contact for customers, addressing inquiries and resolving issues in a timely and professional manner
Provide technical support and troubleshooting assistance for our products and services
Communicate effectively with customers via phone, email, and chat channels
Document customer interactions and maintain accurate records in our CRM system
Collaborate with cross-functional teams to escalate and resolve complex issues
Identify trends and opportunities for improvement in our products and services based on customer feedback
Assist with customer onboarding and training as needed
Uphold company policies and procedures while delivering exceptional service to customers
Requirements
Requirements:
Previous experience in customer service or technical support, preferably in a technology-related field
Strong communication and interpersonal skills
Technical aptitude and the ability to quickly learn and troubleshoot new software and hardware
Excellent problem-solving skills and attention to detail
Ability to work independently and collaboratively in a team environment
Proficiency in Microsoft Office suite and CRM software
Bachelor's degree in a related field preferred but not required
Benefits:
Competitive salary and benefits package
Opportunities for career growth and advancement
Flexible work schedule and remote work options
Dynamic and collaborative work environment
Employee discounts on company products and services
Professional development and training opportunities
If you are passionate about technology and thrive in a customer-centric environment, we want to hear from you! We look forward to reviewing your application!
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .