Robert Half Corporation Jobs

Job Information

Robert Half Help Desk Analyst in Needham, Massachusetts

Description

Robert Half is searching for a Help Desk Analyst to support local and field users in a growing company. As a Help Desk Analyst, you must have a passion for solving problems in a dynamic and rapidly-changing work environment. Because this Help Desk Analyst role is very visible within the company, you will have the opportunity to make a positive impact on the department and organization. This Help Desk Analyst role is located in the Needham, Massachusetts area and is a permanent opportunity.

Key responsibilities

  • Independently investigate and implement solutions to technical issues

  • Provide service on technical help tickets submitted via phone, email, and walk-ups

  • Diagnose recurring technical issues and implement solutions to address the root of the problems

  • Provide IT assistance for operating systems, productivity software, and a variety of other software applications used internally

  • Become key point of contact of new software implemented by the company

    Requirements

  • Background in user administration and bug fixing in a client server environment

  • 6 months of prior experience

  • Critical thinking, problem solving, ability to work independently

  • Basic knowledge of Active Directory

  • Practical knowledge in installing and configuring operating systems, networked and local printers, and business applications

  • Experience with IT support ticketing systems

  • Firm grasp of basic networking concepts

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.4429. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/terms-of-use) .

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