Robert Half Help Desk Analyst I in New Bedford, Massachusetts
Description There is a job opening with Robert Half for a Help Desk Analyst in an innovative and fast-paced work environment. You're the perfect candidate for this job if you are a creative with a talent for solving both routine and unique problems. We need someone who can support local and field users in a highly visible role that has a positive impact on both the department and the company. The Help Desk Analyst opportunity is a long-term contract / contract / temporary to permanent role.
Your responsibilities in this role
Help and follow up on technical help tickets submitted via phone, email, and walk-ups
Troubleshoot recurring technical issues and suggest solutions to address the root of the problems
Independently investigate and implement solutions to technical issues
Offer IT support for operating systems, productivity software, and a variety of other applications used internally Requirements - Good understanding of IT support ticketing systems
Understanding of basic networking concepts
Eager problem-solver who listens for customer cues and actively resolves problems with grace and integrity
Microsoft Office 365 experience desired
Password Reset experience preferred
Command of Basic Troubleshooting
Printer Problems experience
Proven experience in installing and configuring operating systems, networked and local printers, and business applications
1+ years of prior experience
Experience in user administration and bug fixing in a client server environment
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4429. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.