Robert Half Manufacturing Customer Service Industry in New Brighton, Minnesota
Do you have experience in customer service within the manufacturing industry? Do you have a passion for B2B customer service? This Customer Service position via Robert Half might be perfect for you! Join a growing company in the busy industry of manufacturing. The position sits out of an office in New Brighton, Minnesota. Our client is motivated to hire quickly, so don't hesitate to reach out today!
Provide accurate, friendly B2B customer service in a timely fashion
Respond to questions regarding product color and presentation
After appropriate research, process returns for customers if product does not meet expected requirements
Through your success in the role, you will support business development and client referral goals by actively cross-selling and referring customers
Manage the fielding and sending of important written business correspondence
Order entry of new orders and information
Answering and returning phone calls
Email correspondence regarding product questions and concerns
Similar blended customer service and account management duties
1+ years customer service experience in the manufacturing industry
Positive attitude and an engaging businesslike approach
Customer service experience
Expertise in Resolve Customer Service
Comfort and confidence when interacting with internal and external partners and clients/customers
Excellent written/verbal communication and organizational skills
Customer service and office administrative skills
Strong proficiency in Excel and other Microsoft Program skills
2+ years' experience of demonstrated performance in a goal-driven & customer-focused environment preferred
Familiarity with Customer Relationship Management (CRM) systems
Ability to navigate multiple computer systems, applications, and utilize search tools to find information
Strong problem solving and analytical skills
Demonstrated experience performing extensive research to resolve complex customer inquiries
If you are a service 'champion' who looks to improve and deliver personalized service based on individual customer needs, we want to hear from you. Please don't hesitate to apply!
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.