Robert Half International Customer Service Representative in NEW BRITAIN, Connecticut

Description

Openings for Customer Service Representatives!

Are you looking to expand your career as a Customer Service Representative? OfficeTeam has an excellent job opportunity for an articulate, highly-skilled candidate. Do you want to apply your outgoing personality to further the benefit of a valuable business? This is the opportunity for you. This role will be situated in a challenging and dynamic environment. This could be the New Britain, Connecticut Customer Service Representative position you're looking for, if you're available for a short term temporary-to-fulltime engagement.

Key responsibilities

  • Field and send written business correspondence

  • May support business development and client referral goals by actively cross-selling and referring customers

  • Offer friendly, accurate customer service in a timely fashion

  • Handle incoming telephone calls

Requirements

  • Supportive, positive attitude with a detail oriented demeanour applied to all tasks

  • Experience in a call center environment is a must have

  • Ability to interact effectively with internal and external partners and clients/customers

  • Ability to use multiple computer systems, applications, and utilize search tools to find information

  • Proven knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly

  • Strong communication skills and able to receive criticism well

  • 2+ years' experience of demonstrated performance in a goal-driven customer-focused environment preferred

  • Creative problem solver who anticipates risks and opportunities and maintains a vision for continuous improvement

  • Demonstrated experience performing extensive research to resolve complex customer inquiries

  • Filing experience

  • Experience with email

  • Strong familiarity with documentation

  • Call center experience preferred

  • Comprehensive knowledge of customer service

  • Advanced Microsoft Office skills

  • Excellent customer service and office administrative skills

If you are a service 'champion' who looks to improve and deliver personalized service based on individual customer needs, we want to hear from you. Contact us today!

OfficeTeam is the world's leader in professional staffing for office support jobs, focusing exclusively on the temporary and temporary-to-full-time placement of professionals in the administrative field. We are faster at finding you work because of the depth of our client network. Specifically, our professional staffing managers connect with thousands of hiring managers in North America every week to find your office support job opportunities. We evaluate all of our OfficeTeam temporaries' skills and match them with the needs of top employers in their area.

Apply for this job now or contact us today at 888.981.6731 for additional information.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2018 OfficeTeam. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans.

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Salary: DOE

Location: NEW BRITAIN, CT

Date Posted: December 7, 2018

Employment Type: Temporary-to-full-time

Job Reference: 00701-0010760695

Staffing Area: Office & Administrative