Robert Half International Customer Service Representative in New Haven, Connecticut
Robert Half Direct is seeking a full-time Call Center Representative for a healthcare company who will work with patients and clinical professionals. This position will receive a high volume of incoming calls in a call center environment and schedule patient appointments. Bi-lingual in English and Spanish is a plus.
Schedule, utilize triage referral guidelines and script usage to assist patients who call into the call center.
Answer multi-line telephone system, screen and direct telephone calls to the appropriate person in an efficient manner while utilizing appropriate paging system.
Accurately acquire, confirm and input demographic and insurance information for all patients.
Perform other related duties as assigned.
High School diploma, or GED Minimum
1-2 years of relevant work experience in a high volume medical call center preferred
Electronic appointment scheduling and data entry experience required
Excellent written and verbal customer service skills
Strong critical thinking and problem solving skills
Bi-lingual in English and Spanish is desirable
Variable 8 hour shifts between 7am-8pm, including weekends as needed
OfficeTeam, a Robert Half Company, matches professionals in the administrative field with remote or on-site jobs on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you.
Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs.
When you work with us, you’re working with the best. has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.
Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.