Job Information
Robert Half Customer Service Representative in New Haven, Connecticut
Description
We are in search of a Customer Service Representative to join our team in the Training & Development industry located in New Haven, Connecticut. As a Customer Service Representative, your primary role will be to build solid customer relationships through the provision of accurate and timely customer service. In this role, you'll also play a key part in our dynamic, rapidly-changing call center environment.
Responsibilities:
• Actively cross-selling and referring customers to support business development and client referral goals
• Fielding and sending written business correspondence to maintain clear communication
• Managing incoming telephone calls to ensure all customer inquiries are addressed
• Offering prompt and accurate customer service to foster customer satisfaction
• Monitoring customer accounts and taking appropriate action when necessary
• Processing customer credit applications accurately to maintain efficient operations
• Maintaining accurate customer credit records to ensure up-to-date information is available.
This role offers a short term contract employment opportunity.
Requirements • Possess a high school diploma or equivalent
• Experience in customer service or administrative assistance is advantageous
• Strong communication and interpersonal skills
• Ability to use basic office equipment and computer software
• Capable of managing multiple tasks simultaneously
• Excellent problem-solving skills
• Demonstrated ability to provide high-quality customer service under pressure
• Ability to work effectively in a team environment
• Willingness to learn and adapt to new technologies and procedures
• Must have a professional demeanor and strong work ethic
• Capable of handling confidential information responsibly
• Flexibility to work different shifts, including evenings, weekends, and holidays if required
• Must have a positive and customer-oriented attitude.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .