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Robert Half Patient Financial Access Facilitator in New Haven, Connecticut

Description The Patient Financial Access Facilitator is responsible for all functions and processes related to patient check -in check-out registration and scheduling. Obtains and updates the patient 's demographic and financial information in a sometimes demanding atmosphere utilizing multiple applications to assure timely processing of the patient visit. Performs a variety of functions including accurate patient identification while adhering to Red Flag procedures to ensure patient safety. Must stay abreast of all insurance changes and adheres to managed care requirements and all other information legislated for Health Care as it relates to the health system. Must understand the various insurance carriers' options and completes insurance entry accurately satisfying billing requirements to ensure a payable account. Verifies eligibility of insurances identifies and collects co -pay balances and initiates other funding referrals as outlined by departmental policy when appropriate.


  1. Registration: Initiates and completes patient visit information in accordance with YNHH department protocol.

    1.1 Collects necessary patient demographic and insurance information when completing the registration process.

    1.2 Promptly and efficiently accommodates walk-ins/add-on patients by scheduling appointments visits and updates registration information.

    1.3 Provides support in coordinating arrangements for patients who require additional assistance i.e. non-English speaking hard of hearing disabled etc..

    1.4 Obtains required signatures and ensures appropriate authorizations are obtained. Documents account information and systems appropriately.

    1.5 Completes all EMR check-list to ensure that all registration items are satisfied on the patient accounts. Must share an equal percentage of patient registration volume as observed by the supervisor and evidenced by review of productivity reports.

  2. Scheduling: Accurately and promptly schedules patient appointments per department standards. Schedules patient appointments by obtaining all necessary patients demographic and insurance information. Works in collaboration with clinical team to schedule appointments according to facility schedule staff availability and patient needs.

    2.1 Accurately creates and selects proper visit information i.e. visit type duration and provider.

    2.2 Documents appropriate information pertaining to the visit in the appointment note field.

    2.3 Ensures that if there is a wait list/recall list for visits it is checked daily and empty slots are filled.

    2.4 Performs other scheduling/rescheduling duties as needed.

    3 Insurance: Ensures appropriate financial information is accurately obtained and documented to ensure proper

    reimbursement to the health system.

    3.1 Demonstrates understanding of the various third party payers and accurately completes insurance entry in order to satisfy billing requirements.

    3.2 Exhibits understanding of the on-line eligi... Requirements

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