Robert Half International Helpdesk Analyst in New York City, New York


Robert Half Technology is looking for a help desk analyst to support local and field users in a growing company called Jones Knowles Ritchie. To be successful in this role, you should be a creative problem solver who enjoys working in a dynamic and rapidly-changing work environment. Because this role is very visible within the company, you will have the opportunity to make a positive impact on the department and organization.

Daily Operational Tasks * Log and maintain a record of support calls through helpdesk systems * Provide a broad range of 1st and 2nd line technical support to 70+ users * Escalate support calls efficiently to ensure they are resolved by the senior member of IT * Provide support for reprographic equipment, escalating to external engineers when required * Train and assist users in a number of different software packages * Ensure network, server and services are always accessible to users * Provide weekly status reports on on-going user issues and raise common problems that can be addressed to prevent future occurrences * Setup new user computers and phones * Create documentation and guides for users * Maintain audits of hardware and software * Ad Hoc IT tasks as and when required/appropriate


Skills * Prioritize and manage multiple support calls based on priority * Resolve all staff?s technical issues promptly and effectively * Communicating with staff members as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages * Communication with the rest of the team: unresolved support calls, escalation, information * Ensure a good working relationship and rapport with all staff members * 1-2 years of experience with Mac Support

Personal Qualities * Good analytical and problem-solving skills * The ability to think logically and troubleshoot * Creative and detail-oriented person with a willingness to learn * See issues through to completion * Be polite and patient with clients at all times * Exude a friendly presence and helpful attitude * Have good interpersonal skills and able to work well with others * Have excellent verbal and written skills * Maintain a professional demeanour at all times * Ability to handle constantly changing work pressures * Be proactive and remain productive during slow times * Be able to multitask effectively during busy times * Exercise patience and professionalism during stressful situations * Ability to work responsibly without direct supervision * Show enthusiasm and be willing to work overtime when required * Have a passion for technology and an interest in it?s usage when applied to the world of Design

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Salary: $45,000.00 to $50,000.00 per year

Location: New York City, NY

Date Posted: December 4, 2018

Employment Type: Full Time

Job Reference: 02940-9501648063

Staffing Area: Technology & IT