Robert Half International Helpdesk Analyst in New York City, New York

Description

Robert Half Technology is looking for a help desk analyst to support local and field users in a growing company called Jones Knowles Ritchie. To be successful in this role, you should be a creative problem solver who enjoys working in a dynamic and rapidly-changing work environment. Because this role is very visible within the company, you will have the opportunity to make a positive impact on the department and organization.

Daily Operational Tasks * Log and maintain a record of support calls through helpdesk systems * Provide a broad range of 1st and 2nd line technical support to 70+ users * Escalate support calls efficiently to ensure they are resolved by the senior member of IT * Provide support for reprographic equipment, escalating to external engineers when required * Train and assist users in a number of different software packages * Ensure network, server and services are always accessible to users * Provide weekly status reports on on-going user issues and raise common problems that can be addressed to prevent future occurrences * Setup new user computers and phones * Create documentation and guides for users * Maintain audits of hardware and software * Ad Hoc IT tasks as and when required/appropriate

Requirements

Skills * Prioritize and manage multiple support calls based on priority * Resolve all staff?s technical issues promptly and effectively * Communicating with staff members as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages * Communication with the rest of the team: unresolved support calls, escalation, information * Ensure a good working relationship and rapport with all staff members * 1-2 years of experience with Mac Support

Personal Qualities * Good analytical and problem-solving skills * The ability to think logically and troubleshoot * Creative and detail-oriented person with a willingness to learn * See issues through to completion * Be polite and patient with clients at all times * Exude a friendly presence and helpful attitude * Have good interpersonal skills and able to work well with others * Have excellent verbal and written skills * Maintain a professional demeanour at all times * Ability to handle constantly changing work pressures * Be proactive and remain productive during slow times * Be able to multitask effectively during busy times * Exercise patience and professionalism during stressful situations * Ability to work responsibly without direct supervision * Show enthusiasm and be willing to work overtime when required * Have a passion for technology and an interest in it?s usage when applied to the world of Design

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888.674.2094 to learn more about this position.

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Salary: $45,000.00 to $50,000.00 per year

Location: New York City, NY

Date Posted: December 4, 2018

Employment Type: Full Time

Job Reference: 02940-9501648063

Staffing Area: Technology & IT