Robert Half Corporation Jobs

Description We are in search of an Account Manager to become a part of our team based in New York. This role involves overseeing operations, managing customer relationships, and ensuring service quality in the industry.

Responsibilities:

• Oversee the execution of service delivery and maintain a high standard of operational excellence.

• Establish and implement standardized processes across all operations.

• Manage and track operational controls, and fulfill management information reporting requirements.

• Maintain clear and constant communication lines, ensuring all critical issues are addressed and promoting cooperation between operations and client services.

• Manage staff performance, setting business objectives, establishing priorities, and providing regular performance feedback.

• Foster a culture of high performance and continuous improvement that values learning and a commitment to quality.

• Resolve issues escalated by clients and communicate significant issues to the Operations Director and client services.

• Understand clients' businesses and the impact of our services on them.

• Monitor overall performance metrics of accounts/departments against contract/target metrics.

• Manage the hiring, development, retention, motivation, and performance of direct reports.

• Support the implementation of new business.

• Ensure that operational processes remain within agreed budgets and timelines.

• Possess strong knowledge of word processing.

• Be flexible with shifts to accommodate teammates in different time zones.

• Be prepared to travel as required. Requirements • Exceptional skills in Customer Service and Communication are essential.

• Proficiency in Reporting and Operations is required.

• Demonstrable experience in Planning and Compliance is crucial.

• Familiarity with Planning Processes and Budget Processes is a must.

• A strong understanding of Quality control and Scheduling is needed.

• Knowledge of "About Time" software will be beneficial.

• Experience in Hiring Processes and Billing is expected.

• Ability to manage Implementation processes is key.

• Willingness to Travel as necessary for the role.

• Proficiency in Metric Reporting and adherence to Best Practices is expected.

• Proven ability to work effectively in a TeamWork environment.

• Experience in KPI Reporting is a significant advantage.

• Knowledge of Printing processes or related industry experience would be beneficial.

• Ability to Resolve Issues efficiently and effectively.

• Understanding of Internal Control processes is required.

• Availability for Onsite work as necessary.

• Ability to manage and adhere to Timelines effectively.

• Proficiency in Word Processing software is essential.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. Robert Half is not a law firm and does not provide legal representation. Robert Half project lawyers do not constitute a law firm among themselves. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .