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Robert Half Desktop Support Analyst in NEW YORK, New York

Description There is an opening for a Desktop Support Technician at Robert Half, for candidates with the ability to communicate complex technical information to non-technical users in an understandable and concise format. If you are a problem solver who enjoys working in a challenging and positive environment, this may be the Desktop Support Technician position for you. This Desktop Support Analyst role is long-term contract / contract / temporary in nature and is based in the New York, New York, area.

What you get to do every day

  • Provide computer desktop support in accordance with established policies and procedures

  • Communicate regularly and effectively with ticket submitters

  • Provide support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems

  • Coordinate hardware repairs with the appropriate vendors

  • Maintain, analyze, and fix computer systems, hardware, printers, and computer peripherals

  • Settle computer problems, and offer suggestions on appropriate action/solutions

  • Maintain records of daily data communication transactions, issues and remedial actions taken or installation activities Requirements - Command of Microsoft Office 365

  • Adeptness in Intune

  • Demonstrated knowledge of Microsoft SCCM

  • Workstations experience highly desired

  • Deep understanding of Citrix

  • Solid understanding of Microsoft Windows 10

  • Foundational knowledge in WebEx

  • Experience writing procedure manuals, user instructions, business correspondence, and general report writing

  • 1+ years of desktop support or other related experience

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.4429. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/terms-of-use) .

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