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Robert Half Desktop Support Analyst in NEW YORK, New York

Description Position Summary:

This position requires an energized IT support detail oriented delivering high quality IT technical support to the customer community. This would include but not limit a dynamic list of senior executives and their support teams within the organization. This technician is expected to make independent and creative contributions related to providing technical guidance, assistance, coordination, and hands-on resolution of problems, questions, or malfunctions; identifies the hardware/software technical requirements. Installs and maintains hardware/software needed to support business/employee objectives.


••Provides Tier 2 (desktop support) problem-solving support related to all VIP user hardware and software technical issues

•Provide a high level of customer focused service to Senior Leaders

•Ability to provide video conferencing support to all users utilizing the video conferencing resources with an emphasis of support provided to VIPs.

•Ability, willingness, and flexibility to come in early or stay late depending on the support that is required. Weekend support may be required

•Establish, maintain & continually improve customer relationships and satisfaction regarding IT customer service and support.

•Allocate time appropriately when asked to be involved in projects that require IT customer service resources

•Ability to work cohesively with the Desk Side Support Team with an emphasis on teamwork and organization. Requirements

Experience Required

•7+ years IT customer facing deskside service, service desk, infrastructure, system administration.

•Experience supporting all levels of Management (Board of Directors, C Suite, Sr. Vice President, and Vice President levels) for a multi-national corporation

•Must have excellent understanding of Windows and Apple computing devices (mobile and desktop) – Need both Windows and MAC Experience

•Must be self-motivated and energized to provide High-Level user support.

•Experience in working in a multi-cultural global environment

•Demonstrated ability to think and act decisively and quickly

•Experience working in a high priority, high demand environment

•Experience providing all levels of IT end user support

•Experience with building and configuring end user devices

•Excellent communication skills (oral and written)

•Smart business casual attire is a must when interacting face-to-face with the CEO level of Management. Business attire as required.

•Ability to work well with people from many different disciplines with varying degrees of technical experience.

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