Job Information
Robert Half Director of Customer Experience in New York, New York
Description
Robert Half is currently recruiting a director of customer success for a client of ours in the transportation industry. This individual will craft and configure the day-to-day operations of customer service group. This is a diverse and exciting position that will be responsible for the following:
Oversee and manage five customer service employees in the office
Manage the relationship with the oversee customer service call center
Implement policies and procedures to modernize and streamline the customer function
Oversee any type of disputes, fraud, or additional conflicts the department may be tasked with managing
Oversee and execute the department budget
Ensure customer service compliance
Requirements
A bachelor's degree is required
A minimum of 5 years experience managing a customer service team is required
Demonstrated CRM proficiency
Industry experience within the transportation or payment sector is strongly preferred
Excellent communication and management skills
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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