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Robert Half International Help Desk Analyst II in NEW YORK, New York

Description

If you're a Help Desk Analyst candidate, consider this Robert Half Technology opportunity. The ideal candidate for this position has a can-do attitude and is looking to be part of a highly motivated team. You'll be great at this Service Desk Analyst job if you can represent the Service Desk by liaising with 2nd and 3rd level teams to help transition new and changing services. You might find yourself creating knowledge articles and arranging training for other Service Desk Analysts when needed. We need you to handle complex end-user support issues and provide support to team members by focusing and restoring service to the end users. It is important for the chosen candidate to understand how their role as the Help Desk Analyst relates to IT projects and IT Service Management initiatives. We also need the chosen candidate for this position to understand Incident, Problem, Change Management and other processes. It is also required for this position to know how these processes work together to provide superior support and high availability of our business. There might also be times when you need to cover alternative shifts. If you are a self-confident, motivated person with a strong work ethic and excellent communication skills who enjoys a fast-paced, team-driven environment, you might succeed at this position. This is a long-term temporary opportunity. This Help Desk Analyst II opportunity will be located in the New York, New York area and will be a long-term temporary position.

What you get to do every single day

  • Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment

  • Maintain hardware and peripherals: Responsible for upgrading and replacing computer parts; handle documentation and asset inventory

  • You'll do well in this job if you can facilitate user account management. That involves handling onboarding, change and departure processes

  • Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues

  • Provide guidance to Tier 1 support and team members

  • Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards

  • Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc.

  • If you are interested in this position, please send your resume to corey.iuculano@rht.com

Requirements

  • 2+ years of experience supporting desktop/server operating systems and technologies such as Active Directory, DNS, Exchange and VMware

  • In this role, the candidate will be able to analyze complex business problems, propose effective solutions and understand and apply business vision and direction

  • Expertise in Mac OS

  • Strong familiarity with Microsoft Office

  • Experience supporting and troubleshooting Chromebooks

  • Comprehensive knowledge of Mac OS X

  • If you have technical skills to serve as escalation point for handling incidents and service requests related to application, operating system and other service related problems, you will be strongly preferred

  • Can work independently with minimal supervision

  • Strong communication skills, both verbally and in writing

  • We really want someone with ITIL certification for this job

  • Working knowledge in one or more programming or scripting language

  • Ability to multitask efficiently and prioritize work

  • Strong problem-solving skills

  • If you have a combination of superior customer service skills and technical aptitude, you will be strongly preferred

Robert Half Technology matches IT professionals with some of the best companies on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities. Our personalized approach, innovative matching technology and global network with local market expertise help you find the technology jobs that match your skills and priorities — fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets.

From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE’s “Most Admired Companies” list every year since 1998.

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Contact your local Robert Half Technology office at 888.490.4429 or visit www.roberthalf.com/jobs/technology to apply for this job now or find out more about other job opportunities.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2020 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

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Salary: DOE

Location: NEW YORK, NY

Date Posted: August 26, 2020

Employment Type: Temporary

Job Reference: 02940-0011540615

Staffing Area: Technology u0026 IT

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