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Robert Half IT Support Analyst in NEW YORK, New York

Description I am urgently recruiting for an IT Analyst role in Midtown Manhattan for one of my best customers. The role is on site. This is a Full-time role and carries an excellent pay package and great benefits and perks. If you believe you have the skills and experience below, please email me a WORD version of your latest resume after calling me at 516-410-0657 as soon as possible. This is an immediate full-time.

Responsibilities: This list does not represent all responsibilities for this position. Candidate must be willing and able to assume roles and responsibilities other than these to meet the needs of the organization.

 Work side by side with a team of service desk analysts

 Assigns, monitors all tickets within the service desk system

 Ability to resolve help desk tickets including software and hardware issues

 Be a detailed oriented agent for service desk policies and procedures, new technology adoption

 Generate and present service desk metrics and reports

 Coordinate with staff for ticket escalations and work prioritization

 Participate in interviewing and staff evaluations

Required Experience:

 ITIL framework experience strongly preferred

 Systems support including Active Directory, Exchange, Windows desktop/server OS, VMware, VPN

 Basic understanding of networking and systems

 Printer & peripheral troubleshooting

 Excellent customer service advocate

 Ability to communicate technical information in a clear manner, both written and verbally, to end users Requirements Active Directory, Microsoft Exchange, Microsoft Exchange Server, Microsoft Windows, Microsoft Windows Server OS, Microsoft Windows 10, VMware, VPN - Virtual Private Network

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