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Robert Half IT Support Analyst in NEW YORK, New York

Description I am urgently recruiting for an IT Analyst role in Midtown Manhattan for one of my best customers. The role is on site. This is a Full-time role and carries an excellent pay package and great benefits and perks. If you believe you have the skills and experience below, please email me a WORD version of your latest resume after calling me at 516-410-0657 as soon as possible. This is an immediate full-time.

Responsibilities: This list does not represent all responsibilities for this position. Candidate must be willing and able to assume roles and responsibilities other than these to meet the needs of the organization.

 Work side by side with a team of service desk analysts

 Assigns, monitors all tickets within the service desk system

 Ability to resolve help desk tickets including software and hardware issues

 Be a detailed oriented agent for service desk policies and procedures, new technology adoption

 Generate and present service desk metrics and reports

 Coordinate with staff for ticket escalations and work prioritization

 Participate in interviewing and staff evaluations

Required Experience:

 ITIL framework experience strongly preferred

 Systems support including Active Directory, Exchange, Windows desktop/server OS, VMware, VPN

 Basic understanding of networking and systems

 Printer & peripheral troubleshooting

 Excellent customer service advocate

 Ability to communicate technical information in a clear manner, both written and verbally, to end users Requirements Active Directory, Microsoft Exchange, Microsoft Exchange Server, Microsoft Windows, Microsoft Windows Server OS, Microsoft Windows 10, VMware, VPN - Virtual Private Network

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

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