Robert Half Corporation Jobs

Job Information

Robert Half Project Manager in NEW YORK, New York

Description

Our client is a Fortune 500 Insurance company seeking a Project Manager for a remote, 1-year contract.

Must be able to work EST hours

Key Responsibilities

Project Coordination:

  • Partner with product marketing leads to understand project scope, strategy, and expectations

  • Quickly get up to speed on relevant legal requirements, systems, and processes

  • Manage multiple event timelines, needs, and feedback

  • Help manage partner relationships through day-to-day interactions

  • Design and manage ad-hoc surveys in support of other strategy initiatives involving marketing product partners and customer employees

    Voice of the Customer Program Development Maintenance:

  • Advise team of upcoming partner needs and support development of new VOC studies

  • Troubleshoot where necessary to ensure program success

  • Collaborate with Marketing key internal business stakeholders, US Customer Service Consultants, Global Technology stakeholders, including Claims/Call Center, and external partners

  • Work directly with partners to manage the delivery of data and understanding of all tNPS/CSAT studies

  • Work with manager to oversee communication to internal stakeholders

  • Proactively identify process and project management improvements or enhancements for the overall Voice of Customer program

  • Support manager in overall Voice of Customer tNPS rNPS program management including communications and timelines

  • Design, lead, and manage multiple manual secure file transfer processes

    Requirements

  • 2 years of solid project management experience/ proactive coordination of in-process projects and future needs

  • Previous experience making/contributing to recommendations and prioritizing, managing, and tracking multiple projects

  • 2 years of experience with Microsoft Word PowerPoint, Excel, and adaptability to learn new software as needed

  • Service mindset with a strong understanding of customer service needs and a proven track record of collaboration

  • Strong creative problem-solving skills and demonstrated ability in problem-solving diagnosis i.e. asking scoping questions to understand what the business partner needs as opposed to the information they want

  • Ability to translate data and learnings into actionable recommendations

  • Strong attention to detail and a team player with experience interacting with different functional areas and personality styles

    Innovation starts with people.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.5565. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

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