Robert Half Corporation Jobs

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Robert Half Project Manager in NEW YORK, New York


Our client is a Fortune 500 Insurance company seeking a Project Manager for a remote, 1-year contract.

Must be able to work EST hours

Key Responsibilities

Project Coordination:

  • Partner with product marketing leads to understand project scope, strategy, and expectations

  • Quickly get up to speed on relevant legal requirements, systems, and processes

  • Manage multiple event timelines, needs, and feedback

  • Help manage partner relationships through day-to-day interactions

  • Design and manage ad-hoc surveys in support of other strategy initiatives involving marketing product partners and customer employees

    Voice of the Customer Program Development Maintenance:

  • Advise team of upcoming partner needs and support development of new VOC studies

  • Troubleshoot where necessary to ensure program success

  • Collaborate with Marketing key internal business stakeholders, US Customer Service Consultants, Global Technology stakeholders, including Claims/Call Center, and external partners

  • Work directly with partners to manage the delivery of data and understanding of all tNPS/CSAT studies

  • Work with manager to oversee communication to internal stakeholders

  • Proactively identify process and project management improvements or enhancements for the overall Voice of Customer program

  • Support manager in overall Voice of Customer tNPS rNPS program management including communications and timelines

  • Design, lead, and manage multiple manual secure file transfer processes


  • 2 years of solid project management experience/ proactive coordination of in-process projects and future needs

  • Previous experience making/contributing to recommendations and prioritizing, managing, and tracking multiple projects

  • 2 years of experience with Microsoft Word PowerPoint, Excel, and adaptability to learn new software as needed

  • Service mindset with a strong understanding of customer service needs and a proven track record of collaboration

  • Strong creative problem-solving skills and demonstrated ability in problem-solving diagnosis i.e. asking scoping questions to understand what the business partner needs as opposed to the information they want

  • Ability to translate data and learnings into actionable recommendations

  • Strong attention to detail and a team player with experience interacting with different functional areas and personality styles

    Innovation starts with people.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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