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Job Information

Robert Half International Customer Service Representative in Newport Beach, California

Description

Fortune 50 Bank is seeking a Customer Service Representative to join their team on a temp-to-hire basis! The position will start in early August and last for 6-9 months. Excellent performers may have the opportunity to convert into a permanent position once the initial contract is completed! The position will start as a work-from-home opportunity and transition to onsite after the contract has started.

Duties:

  • Answer inbound phone calls from customers with concerns regarding foreclosures

  • Respond to customer questions in a timely and empathetic manner

  • Review accounts with customers while explaining processes and issues

  • Coordinate and expedite customer inquiries to other departments as needed

  • Provide customers with necessary resources

  • Thoroughly document customer inquiries and resolutions in system

Requirements

Qualifications:

  • At least 1 year of customer service experience (preferably in a call center)

  • Bilingual in English/Spanish preferred, but not required

  • Excellent communication skills and empathy

  • Proficiency in Microsoft Office Suite applications

  • Excellent time management skills

  • Ability to utilize multiple screens and software systems simultaneously in a high-volume environment

If interested in learning more information, please contact Andrea at andrea.dugan@officeteam.com.

OfficeTeam, a Robert Half Company, matches professionals in the administrative field on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you. Our personalized approach, innovative matching technology and global network with local market expertise help you find the legal opportunities that match your skills and priorities — fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets.

From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE’s “Most Admired Companies” list every year since 1998.

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Salary: $16.00 - $18.00 / Hourly

Location: Newport Beach, CA

Date Posted: July 30, 2020

Employment Type: Temporary

Job Reference: 00350-9502640626

Staffing Area: Office u0026 Administrative

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