Job Information
Robert Half Customer Service Representative in Newport Beach, California
Description We are offering a contract to hire employment opportunity for a Customer Service Representative in Newport Beach, California. This role primarily involves answering incoming calls and emails, providing assistance to customers over the phone. The position requires working in a call center environment and is 100% onsite.
Responsibilities:
• Responding promptly to customer inquiries through calls and emails.
• Utilizing the 'Call Center Customer Service' skill to ensure efficient customer service.
• Assisting customers with their queries and concerns to ensure their satisfaction.
• Utilizing 'Medical Billing' skills to handle related customer inquiries.
• Monitoring and maintaining customer records to ensure they are accurate and updated.
• Working collaboratively with team members to ensure smooth operations in the call center.
• Adapting to different customer situations and finding appropriate solutions.
• Ensuring all customer interactions align with the company's standards and policies.
• Providing feedback on customer interactions to help improve the overall customer service process.
• Maintaining a professional and polite attitude when interacting with customers. Requirements • Proven experience in a Call Center Customer Service role
• Ability to assist customers in a friendly and professional manner
• Demonstrated proficiency in a Customer Service environment
• Knowledge of medical billing processes and practices
• Excellent verbal and written communication skills
• Strong problem-solving skills and ability to handle complaints
• Ability to work in a fast-paced environment and handle high call volumes
• Proficiency in using customer service software and databases
• Excellent listening skills and patience when dealing with customers
• Ability to work well in a team and promote a positive work environment
• High school diploma or equivalent educational qualification
• Willingness to work in shifts, during weekends, or on holidays if required.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .