Robert Half International Customer Service Representative in Newport Beach, California
Fortune 50 Bank is seeking a Call Center Representative to join their team on a temp-to-hire basis! The position will start in early November and last for 6-9 months. Excellent performers may have the opportunity to convert into a permanent position once the initial contract is completed! The position will start as a work-from-home opportunity and transition to onsite after the contract has started.
Answer inbound phone calls from customers with concerns regarding foreclosures
Respond to customer questions in a timely and empathetic manner
Review accounts with customers while explaining processes and issues
Coordinate and expedite customer inquiries to other departments as needed
Provide customers with necessary resources
Thoroughly document customer inquiries and resolutions in system
At least 1 year of customer service experience (preferably in a call center)
Bilingual in English/Spanish preferred, but not required
Excellent communication skills and empathy
Proficiency in Microsoft Office Suite applications
Excellent time management skills
Ability to utilize multiple screens and software systems simultaneously in a high-volume environment
If interested in learning more information, please contact Andrea at email@example.com.
OfficeTeam, a Robert Half Company, matches professionals in the administrative field on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you. Our personalized approach, innovative matching technology and global network with local market expertise help you find the legal opportunities that match your skills and priorities — fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets.
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Salary: $16.00 - $18.00 / Hourly
Location: Newport Beach, CA
Date Posted: October 12, 2020
Employment Type: Temporary
Job Reference: 00350-9502721773
Staffing Area: Office u0026 Administrative