Robert Half Corporation Jobs

Job Information

Robert Half International Help Desk Analyst III in NEWTOWN SQUARE, Pennsylvania

Description

Job Description:

Reason for Opening:

• Additional support is necessary to provide system support for regionalization, growth projects, and newly released systems

• Vendors such as KPMG have rolled leaving a support gap on these recently released system and the team has seen increases in ticket volumes from 700 to 1400 tickets per month

• New projects are slated to add 4 additional products in the coming year and we anticipate continued volume growth in support systems even as the newly released systems mature (up to another 50% volume increase)

• Resources are planned to be to allocated to the following CFDs: Digital Platform, Digital Communities, ERP, SPX, CRM, MECs, Digital Learning Solutions, Core Services, ATP

Responsibilities:

• Provide support of applications and integrations associated with Production enterprise systems, both customer and employee systems

• Work as part of part of CFD teams to ensure health and safety of stability of systems in order to increase customer satisfaction

• Strong analytical skills, technical skills up to tier 3, ability to troubleshoot and provide guidance for business and technical teams

Tech Skills:

• SCCM, Active Directory, Autopilot, Jira Ticketing System

• Office 365, MS Dynamics CRM would be nice to have

• Documentation

Requirements

Microsoft SCCM, MS SCCM - System Cntr Config Mgr, MS Office 365, Microsoft Office 365, Active Directory, JIRA, MS Dynamics CRM

Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.

Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.

When you work with us, you’re working with the best. Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.

Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

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Salary: $27.71 - $32.09 / Hourly

Location: NEWTOWN SQUARE, PA

Date Posted: January 21, 2021

Employment Type: Temporary

Job Reference: 03710-0011612587

Staffing Area: Technology u0026 IT

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