Robert Half International Help Desk Analyst III in NEWTOWN SQUARE, Pennsylvania
Reason for Opening:
• Additional support is necessary to provide system support for regionalization, growth projects, and newly released systems
• Vendors such as KPMG have rolled leaving a support gap on these recently released system and the team has seen increases in ticket volumes from 700 to 1400 tickets per month
• New projects are slated to add 4 additional products in the coming year and we anticipate continued volume growth in support systems even as the newly released systems mature (up to another 50% volume increase)
• Resources are planned to be to allocated to the following CFDs: Digital Platform, Digital Communities, ERP, SPX, CRM, MECs, Digital Learning Solutions, Core Services, ATP
• Provide support of applications and integrations associated with Production enterprise systems, both customer and employee systems
• Work as part of part of CFD teams to ensure health and safety of stability of systems in order to increase customer satisfaction
• Strong analytical skills, technical skills up to tier 3, ability to troubleshoot and provide guidance for business and technical teams
• SCCM, Active Directory, Autopilot, Jira Ticketing System
• Office 365, MS Dynamics CRM would be nice to have
Microsoft SCCM, MS SCCM - System Cntr Config Mgr, MS Office 365, Microsoft Office 365, Active Directory, JIRA, MS Dynamics CRM
Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.
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Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.
Salary: $27.71 - $32.09 / Hourly
Location: NEWTOWN SQUARE, PA
Date Posted: January 21, 2021
Employment Type: Temporary
Job Reference: 03710-0011612587
Staffing Area: Technology u0026 IT