Job Information
Robert Half Customer Service Representative in Nicholasville, Kentucky
Description
Robert Half Lexington is offering a contract to hire employment opportunity for a Customer Service Representative in NICHOLASVILLE, Kentucky. This role is within the customer service industry, where you will be responsible for providing high-quality service to our clients.
Responsibilities include:
• Answering inbound calls and providing excellent customer service to all callers
• Processing customer orders and ensuring their online accounts are functioning properly
• Collaborating with the customer service team to provide seamless service
• Ensuring accurate data entry and maintaining customer records
• Handling email correspondence professionally and promptly
• Assisting with the uniform program, including proofing embroidery names and stapling orders together
• Utilizing Microsoft Excel and Word to manage customer data and orders
• Resolving customer inquiries efficiently and effectively
• Scheduling appointments as required
• Monitoring customer accounts and taking appropriate action when necessary.
Requirements • Proficient in answering inbound calls and managing inbound outbound calls in a call center environment.
• Demonstrated ability to provide exceptional customer service.
• Skilled in data entry and order entry tasks with high accuracy.
• Experience with email correspondence and managing communications with customers.
• Ability to schedule appointments and manage calendars effectively.
• Proficient in using Microsoft Excel and Microsoft Word for data management and reporting.
• Previous experience in a customer service representative role is preferred.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a team and independently.
• Strong problem-solving skills and the ability to handle customer inquiries and complaints professionally.
• Flexibility to work in different shifts as per business requirements.
• High school diploma or equivalent education level is required.
• Bilingual or multilingual skills are a plus.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .