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Robert Half International Bilingual Customer Service Representative in Norfolk, Virginia

Description Join Our Team as a Customer Service Representative!

Are you an articulate, highly-skilled Customer Representative looking to expand their career in the growing Transport industry? Are you interested in an 11 AM to 8 PM shift? Then you may be the candidate who OfficeTeam is looking for. Do you enjoy forming new relationships every day? This may be a great fit for your next career move. Be prepared to come into a dynamic and fast-paced environment in this role. This Customer Service Representative position is based in the Norfolk, Virginia region and is a long-term temporary employment opportunity.

What you get to do every day

  • Organize and route incoming telephone calls

  • Offer friendly, accurate customer service in a timely fashion

  • May support business development and client referral goals by actively cross-selling and referring customers

  • Field and send written business correspondence Requirements - Familiarity with Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly

    • Positive attitude and an engaging businesslike approach

    • Resolve Customer Issues experience highly desired

    • Proven knowledge of Microsoft Word

    • Solid understanding of Call Center Customer Service

    • Well-founded grasp of Microsoft Excel

    • General familiarity with communication

    • Customer service experience

    • Foundational knowledge in Customer Support

    • Customer Shipments experience

    • Ability to effectively interact, verbally and in writing

    • Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity

    • No stranger to performing extensive research to resolve complex customer inquiries

    • Comfort and confidence when interacting with internal and external partners and clients/customers

    • Excellent customer service and office administrative skills

    • 2+ years' experience of proven performance in a goal-driven & customer-focused environment desired

    • Ability to navigate multiple computer systems and applications

If you derive detail oriented and personal satisfaction from the expert application of customer service on a case-by-case basis, we want to hear from you. Apply today!

OfficeTeam, a Robert Half Company, matches professionals in the administrative field with remote or on-site jobs on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you.

Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs.

When you work with us, you’re working with the best. has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.

Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2020 OfficeTeam. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (www.roberthalf.com/terms-of-use).

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