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Robert Half Collections Specialist in Norfolk, Virginia

Description Candidates with a strong sense of ownership and attention to detail might be interested in our Collections Specialist opening. Are you looking to build your career as a finance detail oriented as part of a growing team? Contact Robert Half today! This long-term contract / contract / temporary role is for a Collections Specialist who wants to work in the Norfolk, Virginia area.


  • Oversee and update customer files to ensure data consistency

  • Comply with all rules and regulations established by the Federal Fair Credit Reporting Act

  • Act as a company representative in upholding quality customer service and a positive company image by resolving customer account inquiries

  • Catalog all customer payments to the correct reports

  • Accurately process bankruptcy filings when received

  • Pinpoint delinquent customer accounts through various means, including skip-tracing, phone contact, written correspondence, and make arrangements for payment

  • Guarantee the processing of payments

  • Manage all billing and reporting activities in line with deadlines

  • Attend to inbound and outbound collections calls and correspondence Requirements Business-to-Business Collections experience Must be familiar with V-look ups, Macros, Importing and Exporting to Excel, Pivot Tables , Text to columns, and creating Excel files Deep understanding of commercial collections Billing Collection experience Effectively analyze customer accounts make decisions based on said analyses Strong communication and social skills Prior experience using accounting software 3+ years of prior high volume collections experience Accounts Receivable (AR) experience preferred

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app ( and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to temporary professionals. Visit for more information.

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