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Robert Half International Customer Service Representative in Norfolk, Virginia


Do you love building solid customer relationships? You might be the Customer Service Representative OfficeTeam is looking for, for a position in the growing Transport industry. Are you looking for an excellent career opportunity? This Customer Service Representative position could be for you, if you are articulate and highly-skilled. This Customer Service Representative position is based in the Norfolk, Virginia region and is a long-term temporary employment opportunity. If you thrive in a dynamic, rapidly-changing call center, this job could be for you.

Your responsibilities

  • Field and send out send written business correspondence

  • By being successful in your role, you will facilitate business development and client referral goals by actively cross-selling and referring customers

  • Handle incoming telephone calls

  • Contribute accurate, friendly customer service in a timely fashion


  • Strong customer service and office administrative skills

  • Strong communication and interpersonal skills

  • Comfort and confidence when interacting with internal and external partners and clients/customers

  • Strong computer skills including customer database systems

  • Resolve Customer Issues experience highly desired

  • Customer service experience required

  • Foundational knowledge in Customer Support

  • General familiarity with communication

  • Well-founded grasp of Microsoft Excel

  • Call Center Customer Service experience

  • Proven knowledge of Microsoft Word

  • Customer Shipments experience

    • Proven knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
  • A consistently positive approach to your work that is rooted in a businesslike professionalism

  • Proven experience going the extra mile to solve complex customer inquiries via extensive research

  • Strong problem-solving skills

  • 2+ years' experience with performing in a goal-driven & customer-focused environment preferred

We are looking for a service 'champion' who knows how to go the extra mile for individual customers and strives to deliver personalized, quality service in every interaction. If this aligns with your experience or career goals, don't hesitate to contact us today

OfficeTeam, a Robert Half Company, matches professionals in the administrative field with remote or on-site jobs on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you.

Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs.

When you work with us, you’re working with the best. has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.

Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit for more information.

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Salary: $13.30 - $15.40 / Hourly

Location: Norfolk, VA

Date Posted: February 25, 2021

Employment Type: Temporary

Job Reference: 04550-0011712854

Staffing Area: Office u0026 Administrative