Robert Half Customer Service Representative in Norfolk, Virginia
Description Are you looking for work via Robert Half? You might be interested in this Customer Service Representative position in a dynamic, rapidly-changing call center. You might be the articulate, highly-skilled Customer Service Representative we're looking for, if you love building solid customer relationships. This Customer Service Representative job is short-term contract / temporary to full-time, and located in Norfolk, Virginia.
What you get to do every day
Provide accurate, friendly customer service in a timely fashion
Follow up with customers with via Email and serve as a back up for the call center
Assist customers with inquires about their shipment status
-Enter documentation into internal database and spreadsheet Requirements - Excellent customer service and office administrative skills
1+ years of past relevant experience
Strong proficiency in Excel and other Microsoft Program skills required
General familiarity with data entry
Demonstrated knowledge of Email Correspondence
Customer Support experience preferred
Background working with Answering Inquiries
Assist Customers experience required
Experience with import customer service
Adeptness in Resolve Customer Complaints
Solid understanding of Assist Customers
Proficiency in Customer Shipments
Practical knowledge of Answering Inbound Calls
Earlier work involving Microsoft Excel
Answering Inbound Calls experience highly preferred
Positive attitude and an engaging businesslike approach
Experience performing extensive research to resolve complex customer inquiries
Strong communication and interpersonal skills
Solid understanding of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
Ability to interact effectively with internal and external partners and clients/customers
Ability to navigate multiple computer systems, applications, and utilize search tools to find information
Strong problem-solving skills
We are looking for a service 'champion' who knows how to go the extra mile for individual customers and strives to deliver personalized, quality service in every interaction. If this aligns with your experience or career goals, don't hesitate to contact us today
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.