Robert Half Corporation Jobs

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Robert Half Help Desk Technician in Norfolk, Virginia



  • Provide first-level technical support to end-users via phone, email, or in-person, resolving hardware, software, and network-related issues promptly and professionally

  • Troubleshoot and diagnose problems related to desktops, laptops, printers, mobile devices, and other peripherals

  • Assist users with account setup, password resets, and permissions management in Active Directory and Microsoft 365

  • Collaborate with cross-functional teams to escalate and resolve complex technical issues in a timely manner

  • Follow standard operating procedures for incident management, documenting all support interactions and resolutions in the ticketing system

  • Conduct remote troubleshooting and provide remote support using remote access tools

  • Install, configure, and update software applications and operating systems on end-user devices

  • Provide guidance and training to end-users on basic hardware and software usage

  • Assist with the setup and configuration of audio-visual equipment for meetings and presentations

  • Stay updated with emerging technologies and industry trends, enhancing technical knowledge and skills through self-learning and training opportunities



  • High school diploma or equivalent; additional technical certifications or degrees are a plus

  • 2+ years of experience in a help desk or technical support role, preferably in a fast-paced environment

  • Solid understanding of Windows operating systems, Active Directory, and Microsoft 365

  • Proficiency in troubleshooting hardware and software issues on desktops, laptops, and mobile devices

  • Familiarity with remote support tools and ticketing systems

  • Excellent customer service and communication skills, with the ability to explain technical concepts to non-technical users

  • Strong problem-solving and analytical skills, with the ability to quickly assess and resolve issues

  • Ability to prioritize and manage multiple tasks in a dynamic work environment

  • CompTIA A+ certification a plus

    Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app ( and get 1-tap apply, instant notifications for AI-matched jobs, and more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit for more information.

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