Robert Half Help Desk Technician in Norfolk, Virginia
Investigate and resolve support requests to a final resolution
Field support requests from end users by telephone, e-mail and ticketing system
Monitor support ticket queue, pick up tickets based on internal company processes, contact clients to begin remediation.
Resolve tickets taken from the queue.
Identify and escalate critical events.
Fully document all steps taken with each client to keep the team working smoothly.
Maintain open communications with all team members to actively assist in resolving issues for clients.
Basic network troubleshooting
Perform any other supplemental duties as assigned by management
2+ years of experience
Excellent written and verbal communication skills
Excellent troubleshooting skills
Have the ability to resolve and close most support ticket issues without the need to escalate.
Service oriented approach – you want to get the job done and get it done correctly
Customer service skills of the highest quality
Ability to work on multiple projects with minimum oversight
Team player, ready to attack each day, teachable/constructive attitude, willing to advance and grow
Attention to detail
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.