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Robert Half International Customer Service Representative in North Andover, Massachusetts

Description If you're looking for work, you might be the Customer Service Representative Robert Half is looking for to build solid customer relationships. We could have an excellent career opportunity for you, if you are an articulate and highly-skilled Customer Service Representative. If you're looking for work in North Andover, Massachusetts and can work a long-term contract / temporary position, this could be the Customer Service Representative opportunity for you! This is a great position for you, if you thrive in a dynamic, rapidly-changing call center.

How you will make an impact

  • Organize and route incoming telephone calls

  • By being successful in your role, you will facilitate business development and client referral goals by actively cross-selling and referring customers

  • Provide accurate, friendly customer service in a timely fashion

  • Field and send written business correspondence Requirements - 2+ years of past relevant experience

  • Excellent written, verbal and social communication skills highly desired

  • Experience performing extensive research to resolve complex customer inquiries

  • Ability to exude confidence, knowledge, and empathy when interacting with internal and external partners and clients/customers

  • Creative problem solver who anticipates risks and opportunities and maintains a vision for continuous improvement

  • Customer service experience desired

  • Knowledge of Microsoft Office

  • Strong customer service and office administrative skills

  • Positive attitude and an engaging businesslike approach

    • Foundational knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
  • Basic knowledge in computer software programs and office equipment

If you are committed to delivering an exceptional customer experience to each and every customer you interact with and are a customer service 'champion', we want to hear from you. Submit your resume today!

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

2021 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (www.roberthalf.com/terms-of-use).

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