Robert Half Help Desk Analyst I in North Billerica, Massachusetts
Description Robert Half is looking for a Help Desk Analyst to support local and field users in a rapidly expanding company in the IT Software industry. As a Help Desk Analyst, you will be a creative problem solver who enjoys working in a dynamic and rapidly-changing work environment. Because this Help Desk Analyst role is very visible within the company, you will have a number of opportunities to make a positive impact on the department and the broader organization. This Help Desk Analyst role is located in the North Billerica, Massachusetts area and is a short-term contract / temporary opportunity.
How you will make an impact
Spot recurring technical issues and deploy solutions to address the root of the problems
Contribute IT support for productivity software, operating systems, and a variety of other applications used internally
Manage correspondences on technical help tickets submitted via phone, email, and walk-ups
Independently investigate and implement solutions to technical issues Requirements - Prior experience with IT support ticketing systems
Familiarity with basic networking concepts
Experience installing and configuring operating systems, networked and local printers, and business applications
Experience in user administration and bug fixing in a client server environment
Creative problem solver who anticipates risks and opportunities and maintains a vision for continuous improvement
Solid understanding of Microsoft Windows 10
Mac OS experience preferred
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.