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Robert Half International IT Program Manager in NORTH HAVEN, Connecticut


The Program Manager is accountable for developing and implementing internal/external Advanced Analytics products best practices frameworks tools and templates across the clients Operations and Operational Excellence organization.

The primary objective is to partner with our business operations teams our center led OPEX team and our functional groups such as Risk Global Supply Chain Quality etc. to ensure data project/program are fully aligned with business goals and destined for success.

This leader must ensure key deliverables are achieved in a timely and accurate fashion by building strong partnerships and clearly communicating at all levels across the programs and within functional teams.

Represent and help build relevant strategies for Data Analytics Insights and Reporting with cross-functional / cross-business support and engagement

Leverage problem solving/critical thinking skills to ensure programs are well defined and meet the SMART criteria.

Develop program charters and align with executive sponsors and leadership for project initiation

Lead cross-functional Pan-MDT teams to plan and execute key functional analytics programs in the areas of Network Optimization Product DNA Operational Excellence Operations in PDP etc.

Work with delivery team to define requirements prioritize deliverables estimate tasks define timelines and track program budget.

Assume full accountability to deliver the project on or under budget on time with the requisite elements of the established program phases.

Engage and align with Principle Advanced Analyst to build appropriate analytics products for different operational functions and programs

Continuously monitor identify and manage risks that could have impact to project budget or timelines and work with the team to provide and execute mitigation actions.

Maintain proactive and effective communications with all stakeholders functional leadership Quality Regulatory Finance Manufacturing etc. team members and internal business customers.

Partner with OPEX and Transformation leadership and program leadership to ensure the project strategy is fully aligned to expectations and plans.

Work with IT and other technical teams for project execution

Lead without authority and influence stakeholders

Identify prioritize and manage scope changes during project execution and implement through change control processes.

Actively manage critical path activities and resolution of schedule resource or functional conflicts which may impede project execution.

Ability to manage multiple technologies and priority changes while consistently meeting customer needs

Build a data analytics roadmap for each managed function to prepare for and gain funding for your initiatives. Work with finance team on budget allocation tracking and revisions.

Change Management.

Maintain proactive and effective communications to all stakeholders inclusive of Supply Management Leadership Team, team members and Functional Leadership.

Manage analytics product lifecycle including inception roadmap build test release training and post-release maintenance.


Bachelor's Degree ideally in Computer Science Management, Economics Statistics or other technical discipline.

Minimum of 5 years of relevant experience in Program Management or Advanced degree with a minimum of 3 years of program management experience.

8 years of experience in analytics in a global Healthcare or Medical Technology company preferably in support of operational efficiency and client satisfaction continuous improvement efforts.

3 years of experience in one or more of the following areas: Operations Supply Chain, Supply Management Procurement or Sourcing Manufacturing.

2 years of progressive analytics leadership.

Nice to Have:

PMI / CPM certification

Experience in change management training and communications.

Ability to interface with all groups and different levels to solve problems and create solutions.

Proficient in advanced Excel and Power BI suite.

Ability to manage multiple technologies and priority changes.

Excellent leadership influencing interpersonal and team building skills.

Excellent written and verbal communication and presentation skills.

Excellent process thinking analytical mindset and data analysis skills.

Broad business understanding and ability to apply to current issues.

Certified Lean Six Sigma Green Belt or higher.

Prior experience with large global organizations and a broad view of business.

Hands on experience with visualization tools Power BI or Tableau.

Knowledge of SQL data integration techniques and data warehousing concepts.

Experience with managing AI/ML projects.

Financial systems expertise.

Ability to travel approximately 20 of the time.

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