Robert Half Corporation Jobs

Description Summary:

As a Service Industry Dispatcher, you will play a crucial role in coordinating and managing service requests, ensuring timely and efficient delivery of services to clients. Your primary responsibility will be to schedule service appointments, dispatch technicians or service personnel, and communicate effectively with both clients and field staff to ensure smooth operations.

Responsibilities:

Receive and process service requests from clients via phone, email, or online platforms.

Schedule service appointments based on availability of technicians and client preferences.

Dispatch technicians or service personnel to client locations according to schedule and urgency of service requests.

Maintain constant communication with field staff to provide updates on service assignments, changes in schedule, or emergencies.

Monitor the progress of service appointments and respond promptly to any delays or disruptions.

Coordinate with other departments such as customer service, operations, and billing to ensure seamless service delivery.

Document all service requests, assignments, and communications accurately in the system.

Provide excellent customer service by addressing client inquiries, concerns, or complaints in a professional and timely manner.

Assist in identifying areas for process improvement and implementing solutions to enhance efficiency and customer satisfaction.

Adhere to company policies, procedures, and safety standards at all times.

Requirements:

High school diploma or equivalent; additional certification or training in customer service, dispatching, or related field is a plus.

Proven experience in a similar role, preferably in the service industry or a related field.

Excellent communication skills, both verbal and written.

Strong organizational and multitasking abilities with attention to detail.

Proficiency in using computer systems, dispatch software, and communication tools.

Ability to work under pressure in a fast-paced environment and adapt to changing priorities.

Strong problem-solving skills and ability to make quick decisions.

Flexibility to work shifts, including evenings, weekends, and holidays as needed.

Knowledge of geographical areas and routes to optimize dispatching operations.

Commitment to providing exceptional customer service and maintaining professionalism at all times.

This job description can be adjusted based on the specific needs and requirements of the company and industry. Requirements Dispatching, Customer Service

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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