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Robert Half Customer Service Representative in Northbrook, Illinois

Description We are offering a contract to permanent employment opportunity for a diligent Customer Service Representative in NORTHBROOK, Illinois, 60062-1903, United States. This position is within the service industry and will focus on a range of administrative, sales and financial tasks. Your role will be pivotal in ensuring smooth operations within our office, with a particular focus on customer service and financial operations.

Responsibilities: • Handle inbound and outbound calls, emails, and website inquiries, ensuring excellent customer service at all times • Consult with customers to understand their needs and guide them towards suitable products • Process new orders efficiently, ensuring accuracy and timeliness • Liaise with installation teams to coordinate and oversee business operations • Confirm the accuracy of shipments to the office by cross-referencing purchase orders with delivered items • Utilize various accounting software systems, including Quickbooks Online • Perform receptionist duties and manage equipment inventory as needed • Utilize Microsoft Office Suites, particularly Microsoft Excel and Microsoft Outlook, to organize and manage office tasks • Leverage Salesforce Platform and HubSpot to manage customer relationships and business sales • Handle accounting functions and billing functions, ensuring financial accuracy and compliance. Requirements • Proficiency in Accounting Software Systems

• Familiarity with ADP - Financial Services

• Skilled with Microsoft Excel and other Microsoft Office Suites

• Competence in using Microsoft Outlook for detail oriented communication

• Understanding of Accounting Functions, Accounts Payable (AP), and Accounts Receivable (AR)

• Experience with Billing Functions and Customer Service

• Proficiency in QuickBooks Online

• Business sales experience is a plus

• Familiarity with Salesforce Platform and HubSpot

• Experience in Receptionist Duties

• Knowledge in handling Purchase Orders and Equipment Inventory

• Ability to multitask and prioritize work

• Excellent organizational and planning skills

• Strong written and verbal communication skills

• Ability to work independently and in a team

• High level of discretion and confidentiality

• Proven experience as an Office manager or Administrative assistant

• Knowledge of office administrator responsibilities, systems, and procedures.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit for more information.

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