Robert Half Help Desk Analyst in NORTHFIELD, Illinois
Description If you want to work as a Help Desk Analyst in an innovative and fast-paced work environment at a company in the Education - University industry, Robert Half might have the job for you. If you're a creative with a talent for solving both routine and unique problems, you might be right for this job. We need someone who can support local and field users in a highly visible role that has a positive impact on both the department and the company. This Help Desk Analyst role is based in the Northfield, Illinois area and is a permanent opportunity.
Provide IT support for operating systems, productivity software, and a variety of other applications used internally
Spot recurring technical issues and deploy solutions to address the root of the problems
Independently investigate and implement solutions to technical issues
Assist and follow up on technical help tickets submitted via phone, email, and walk-ups Requirements - Comprehension of basic networking concepts
Solid understanding of Service Desk
Command of Microsoft Office 365
Proficiency in Microsoft SQL Server
Excellent problem-solving skills
5+ years of prior experience
Experience installing and configuring operating systems, networked and local printers, and business applications
User administration and bug fixing in a client-server environment
Experience with IT support ticketing systems
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.