Robert Half International Customer Service Representative in NORTON, Ohio
Description Do you love building solid customer relationships? You might be the Customer Service Representative OfficeTeam is looking for, for a position in the growing Construction/Contractor industry. We could have an excellent career opportunity for you, if you are an articulate and highly-skilled Customer Service Representative. This Norton, Ohio Customer Service Representative position could be for you, if you're available for a short-term temporary-to-full-time opportunity. This position is for candidates who work well in a dynamic, rapidly-changing call center.
How you will make an impact
By being successful in your role, you will facilitate business development and client referral goals by actively cross-selling and referring customers
Handle incoming telephone calls
Retrieve and oversee the sending of written business communications
Offer friendly, accurate customer service in a timely fashion Requirements - Microsoft Excel experience preferred
Customer service experience
Account management experience highly desired
Foundational knowledge in order entry
Excellent computer skills
Ability to exude confidence, knowledge, and empathy when interacting with internal and external partners and clients/customers
- Knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
Supportive, positive attitude with a professional demeanour applied to all tasks
Customer service and office administrative skills
Excellent communication and organizational skills
Critical thinking, problem solving, ability to work independently
2+ years of past relevant experience
Experience performing extensive research to resolve complex customer inquiries
If you are a service 'champion' who looks to improve and deliver personalized service based on individual customer needs, we want to hear from you. Contact us today!
OfficeTeam, a Robert Half Company, matches professionals in the administrative field with remote or on-site jobs on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you.
Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs.
When you work with us, you’re working with the best. has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.
Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.