Job Information
Robert Half Customer Support Specialist in Norwalk, Connecticut
Description
Robert Half's client is a respected provider of retail services located in Norwalk, CT. We take pride in delivering exceptional customer service and fostering strong relationships with our clients. As we continue to grow, we are seeking a dedicated and empathetic individual to join our team as a Customer Support Specialist.
Job Description:
As a Customer Support Specialist, you will play a pivotal role in ensuring our customers receive prompt and effective assistance with their inquiries, issues, and concerns. You will serve as the frontline representative of our company, providing top-notch support and helping to maintain our reputation for excellent customer service.
Key Responsibilities:
Respond promptly to customer inquiries via phone, email, and chat, providing accurate and helpful information.
Assist customers with product-related questions, troubleshooting technical issues, and resolving billing inquiries.
Document all customer interactions and transactions in the CRM system, ensuring accurate and thorough records are maintained.
Collaborate with cross-functional teams, including Sales and Technical Support, to address complex customer issues and escalate as needed.
Proactively identify trends in customer inquiries and feedback, providing insights to management for process improvement.
Follow up with customers to ensure their issues are resolved satisfactorily and maintain ongoing communication as needed.
Stay updated on product features, updates, and industry trends to provide informed support to customers.
Contribute to the development and improvement of customer support processes and procedures.
Handle customer complaints and escalations with professionalism, empathy, and a focus on resolution.
Uphold company policies and procedures while delivering exceptional customer service at all times.
Requirements
Requirements:
Previous experience in a customer support or customer service role, preferably in a tech-related industry.
Excellent communication skills, both verbal and written, with a strong command of English.
Empathetic and patient demeanor with the ability to remain calm under pressure.
Strong problem-solving abilities and attention to detail.
Proficiency in using CRM software and other support tools.
Ability to work independently and as part of a team in a fast-paced environment.
Flexibility to work non-traditional hours, including evenings and weekends, as needed.
High school diploma or equivalent; additional education or training in customer service is a plus.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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