Job Information
Robert Half Operations Manager in Norwalk, Connecticut
Description
We are offering an exciting opportunity for an Operations Manager to join a small but efficient team, based in Norwalk, Connecticut. This role entails managing service requests, coordinating with technicians, maintaining customer relations, and support in billing processes.
Responsibilities:
• Manage incoming help desk requests through phone and our PSA system
• Assign and dispatch tasks to technicians based on the complexity and urgency of the tasks
• Monitor project work to ensure full and productive workdays and maximize billable time
• Manage shipping support, focusing on deadlines for new PCs and other time-sensitive work
• Act as a point of contact for clients, ensuring all requests and needs are properly addressed
• Maintain accurate client contact records and ensure all documentation is easily accessible and updated by technicians
• Assist in onboarding new customers by entering all relevant information into our systems
• Check product warranties and schedule vendor repairs as necessary
• Ensure that technicians are entering all their time throughout the day and that the entries properly reflect the work done
• Track purchases and inventory supplies, and send POs and receipts to our bookkeeping company.
Requirements
We're seeking a qualified Operations Manager with exceptional organizational and communication skills. If interested, apply directly OR email your resume to Michelle.Kenney@RobertHalf(.com)
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .