Robert Half International Help Desk Analyst I in NORWOOD, Ohio
Description Robert Half Technology has an urgent need for a Help Desk Analyst. To be successful in this Help Desk Analyst role, you should be a creative problem solver who enjoys working in a dynamic and rapidly-changing work environment. Due to this Help Desk Analyst role being very visible within the company, you will have the opportunity to make a positive impact on the department and organization. This Help Desk Analyst role is located in the Norwood, Ohio area and is a long-term temporary-to-full-time opportunity.
What you get to do every day
Independently investigate and implement solutions to technical issues
Troubleshoot recurring technical issues and suggest solutions to address the root of the problems
Provide IT assistance for operating systems, productivity software, and a variety of other software applications used internally
Respond and follow up on technical help tickets submitted via phone, email, and walk-ups Requirements - Windows OS experience preferred
Solid understanding of PC skills
Strong familiarity with Mobile Device Support
Foundational knowledge in Remedy
Proven experience in installing and configuring operating systems, networked and local printers, and business applications
Understanding of basic networking concepts
Excellent problem-solving skills
Prior experience with IT support ticketing systems
Experience in user administration and bug fixing in a client server environment
Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.
Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.
When you work with us, you’re working with the best. Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.
Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.