Job Information
Robert Half Customer Service Representative in Ocoee, Florida
Description We are offering a contract to hire employment opportunity for a Customer Service Representative in the manufacturing industry, located in Ocoee, Florida. This role involves interacting directly with customers on unique projects and requires extensive product training, basic engineering-thinking competency, and excellent organization. It is a dynamic role that offers unique challenges daily requiring complex thinking.
Responsibilities:
• Interact directly with customers and provide assistance and information on product features.
• Interpret customer requirements, identify engineering challenges and act as a liaison between the customer and engineering team.
• Proactively manage customer projects to facilitate sales.
• Balance between company policy and customer benefit in decision making.
• Answering inbound calls and responding to email correspondence in a timely manner.
• Maintain accurate customer records and schedule appointments as needed.
• Utilize Microsoft Excel and Word for data entry and order entry tasks.
• Contribute to a high volume call center environment by providing excellent customer service.
• Participate in product training to enhance knowledge and skills.
• Tackle complex daily challenges requiring detailed organization and critical thinking. Requirements • Proficiency in answering inbound calls in a high volume call center environment
• Experience with call center customer service, including inbound and outbound calls
• Strong customer service skills and ability to handle customer queries effectively
• Proficient in data entry tasks and order entry processes
• Skilled in email correspondence, ensuring clear and professional communication
• Ability to schedule appointments and manage customer bookings efficiently
• Proficiency in Microsoft Excel and Microsoft Word for data management and document creation
• Experience in a manufacturing industry setting would be an advantage
• Ability to work in a team and contribute to achieving team goals
• Strong problem-solving skills and ability to make decisions under pressure
• Excellent communication and interpersonal skills
• High attention to detail and accuracy in all tasks
• Ability to multitask and manage time effectively.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .