Robert Half Corporation Jobs

Job Information

Robert Half Call Center Representative in Oklahoma City, Oklahoma

Description

Position Overview:

As a Temp to Hire Call Center Representative, you will be an integral part of our customer service team, providing exceptional support to our clients and their customers. This position is ideal for individuals who thrive in a fast-paced environment, possess excellent communication skills, and enjoy assisting others over the phone. Successful candidates will have the opportunity to transition to permanent roles based on performance and business needs.

Key Responsibilities:

  • Customer Assistance: Handle inbound and outbound calls professionally and efficiently, assisting customers with inquiries, resolving issues, and providing information about products or services.

  • Order Processing: Accurately enter customer orders and process transactions in accordance with company policies and procedures.

  • Problem Resolution: Address customer concerns and complaints promptly and effectively, escalating complex issues to the appropriate departments when necessary.

  • Data Entry: Perform data entry tasks accurately and efficiently, ensuring all customer information and interactions are properly documented in the system.

  • Product Knowledge: Maintain a thorough understanding of client products, services, and promotions to effectively assist customers and provide relevant information.

  • Quality Assurance: Adhere to call center guidelines and standards to ensure consistent and high-quality customer service delivery.

  • Team Collaboration: Collaborate with team members and supervisors to share knowledge, support one another, and contribute to the overall success of the call center operations.

    Requirements

Qualifications:

  • High school diploma or equivalent required; some college coursework preferred.

  • Previous experience in a call center or customer service role is a plus, but not required.

  • Excellent communication skills, both verbal and written, with a clear and professional phone manner.

  • Strong interpersonal skills with the ability to build rapport and establish positive relationships with customers.

  • Proficient computer skills and the ability to navigate multiple systems simultaneously.

  • Ability to multitask and manage time effectively in a fast-paced environment.

  • Detail-oriented with a commitment to accuracy in data entry and order processing.

  • Flexible schedule availability, including evenings, weekends, and holidays as needed.

Benefits:

  • Competitive hourly wage during the temporary period, with potential for permanent hire based on performance.

  • Comprehensive training program to support your success in the role.

  • Opportunities for advancement and career growth within the company.

  • Access to employee benefits, including health insurance, retirement plans, and paid time off.

  • Positive and supportive work environment with a focus on teamwork and collaboration.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .

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