Robert Half Corporation Jobs

Description We are offering an opportunity for a Desktop Support Analyst to join our team in Olive Branch, Mississippi. In this role, you will be tasked with training end-users on hardware functionality and software programs, monitoring system performance metrics, maintaining databases, and ensuring system security. This role will be within a telecom provider industry and will require a proactive approach to identifying and resolving IT issues.

Responsibilities:

• Train end-users on the functionality of hardware and software programs, ensuring they can successfully navigate and utilize the systems.

• Resolve logged errors in a timely manner, minimizing downtime and disruption to operations.

• Monitor hardware, software, and system performance metrics to ensure optimal system performance.

• Update computer software as necessary and perform hardware and system upgrades when required.

• Maintain databases, ensuring the accuracy and integrity of data.

• Ensure system security by implementing and maintaining appropriate security measures.

• Document processes and perform diagnostic tests to ensure system functionality.

• Keep track of technological advancements and trends in IT support, implementing new technologies where beneficial.

• Use your knowledge of Citrix Technologies, Dell Technologies, EO/IR systems, Mac Computers, Microsoft, Active Directory, Computer Hardware, Configuration Management, Deployments, Deskside Support, TCP/IP, and Basic Network Troubleshooting for effective problem resolution.

• Maintain LAN - Local Area Network to ensure reliable connectivity for end-users. Requirements • Possess a minimum of 3 years of experience in a Desktop Support Analyst role or similar IT support roles

• Demonstrable skills and experience in Citrix Technologies and Dell Technologies

• Experience with EO/IR systems and Mac Computers

• Proficient in Microsoft applications and Active Directory

• Solid understanding of Computer Hardware and Configuration Management

• Experience in Deployments and Deskside Support

• Knowledge of TCP/IP and Basic Network Troubleshooting

• Familiarity with LAN - Local Area Network

• Excellent problem-solving skills and the ability to work independently

• Strong communication skills, both written and verbal

• Ability to handle multiple tasks and prioritize effectively

• Demonstrable customer service skills and a customer-oriented attitude

• Relevant IT certifications will be an advantage. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .