Robert Half International Medicare Customer Service Representative in Ontario, California
Are you looking at getting back into work? Or, maybe looking for a change in your current career? We would love to have you apply! We are currently looking to on-board candidates for the role of an Medicare Customer Service Representative. The Medicare Customer Service Representative will be working with one of our top Healthcare clients in Ontario, CA. The Medicare Customer Service Representative will be working in a call center setting. For more information regarding the Medicare Customer Service Representative role, please send me a copy of your updated resume to the email that is listed below. As an Medicare Customer Service Representative, you will be responsible for the following job functions:
- Receive and record customer concerns via phone. Acts to resolve concerns in accordance for corporate guidelines and standards for all areas of claims authorizations and IPA functionality.
2 Ability to interpret provider and health plan contracts to ensure accurate responses to calls
Follow and support the guidelines set by the department and organization to ensure overall goals are met
Foster interpersonal relationships showing empathy and understanding towards staff protecting individual self-esteem. Understand own impact on others interact effectively with peers subordinates and supervisors
Any other assigned duties as delegated by the Customer Service Supervisor
The client is looking to schedule phone interviews right away for this role! If you are looking for a great opportunity to get you foot in the door with a Healthcare company that has ample room for growth within the role and company, don't hesitate to send in your application.
All candidates are eligible for benefits after the first 40 hours of work!
For immediate consideration, please send a copy of your updated resume to CJ at CJ.Arthur@roberthalf.com
Minimum of three years experience in Medicare and HMO environment
Minimum of three years of previous customer service experience
Ability to interpret provider and health plan contracts
PC proficient in a windows environment to include Microsoft word Outlook and Excel
Good grammar voice and diction
High School Diploma or GED
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Salary: $14.73 - $14.78 / Hourly
Location: Ontario, CA
Date Posted: October 13, 2020
Employment Type: Temporary
Job Reference: 04850-9502722811
Staffing Area: Office u0026 Administrative