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Robert Half International Medicare Customer Service Representative in Ontario, California


Are you looking at getting back into work? Or, maybe looking for a change in your current career? We would love to have you apply! We are currently looking to on-board candidates for the role of an Medicare Customer Service Representative. The Medicare Customer Service Representative will be working with one of our top Healthcare clients in Ontario, CA. The Medicare Customer Service Representative will be working in a call center setting. For more information regarding the Medicare Customer Service Representative role, please send me a copy of your updated resume to the email that is listed below. As an Medicare Customer Service Representative, you will be responsible for the following job functions:

  1. Receive and record customer concerns via phone. Acts to resolve concerns in accordance for corporate guidelines and standards for all areas of claims authorizations and IPA functionality.

2 Ability to interpret provider and health plan contracts to ensure accurate responses to calls

  1. Follow and support the guidelines set by the department and organization to ensure overall goals are met

  2. Foster interpersonal relationships showing empathy and understanding towards staff protecting individual self-esteem. Understand own impact on others interact effectively with peers subordinates and supervisors

  3. Any other assigned duties as delegated by the Customer Service Supervisor

The client is looking to schedule phone interviews right away for this role! If you are looking for a great opportunity to get you foot in the door with a Healthcare company that has ample room for growth within the role and company, don't hesitate to send in your application.

All candidates are eligible for benefits after the first 40 hours of work!

For immediate consideration, please send a copy of your updated resume to CJ at


  1. Minimum of three years experience in Medicare and HMO environment

  2. Minimum of three years of previous customer service experience

  3. Ability to interpret provider and health plan contracts

  4. PC proficient in a windows environment to include Microsoft word Outlook and Excel

  5. Good grammar voice and diction

  6. High School Diploma or GED

OfficeTeam, a Robert Half Company, matches professionals in the administrative field on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you. Our personalized approach, innovative matching technology and global network with local market expertise help you find the legal opportunities that match your skills and priorities — fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets.

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Salary: $14.73 - $14.78 / Hourly

Location: Ontario, CA

Date Posted: October 13, 2020

Employment Type: Temporary

Job Reference: 04850-9502722811

Staffing Area: Office u0026 Administrative