Robert Half International Help Desk Analyst I in ORANGEBURG, New York
We at Robert Half Technology are hiring a Help Desk Analyst, to be part of a rapidly expanding company in the Chemicals Manufacturing industry by supporting local and field users. You will thrive at solving problems in a dynamic and rapidly-changing work environment as a Help Desk Analyst. Because this Help Desk Analyst role is very visible within the company, you will have a number of opportunities to make a positive impact on the department and the broader organization. This Help Desk Analyst role is located in the Orangeburg, New York area and is a long-term temporary-to-full-time opportunity.
What you get to do every day
Independently investigate and implement solutions to technical issues
Pinpoint recurring technical issues and present solutions to address the root of the problems
Deliver IT support for operating systems, productivity software, and a variety of other applications used internally
Manage correspondences on technical help tickets submitted via phone, email, and walk-ups
Proficiency in Microsoft Office 365
Knowledge of Microsoft Office 365
Comprehensive knowledge of Active Directory
Ticketing System experience highly desired
O 365 experience
Practical knowledge in installing and configuring operating systems, networked and local printers, and business applications
Eager problem-solver who listens for customer cues and actively resolves problems with grace and integrity
Comprehension of basic networking concepts
1+ years of prior experience
Working knowledge of user administration and bug fixing in a client server environment
IT support ticketing system experience highly value
Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.
Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.
When you work with us, you’re working with the best. Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.
Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.