Robert Half CUSTOMER SERVICE REPRESENTATIVE in OREFIELD, Pennsylvania
Robert Half is currently seeking skilled candidates to fill a rewarding role as a Customer Service Representative for a reputable company working onsite in Orefield, Pennsylvania. Play a vital with this Customer Service Representative position as you will provide second to none customer service by using your high level of professionalism and commit to efficient communication when talking with customers. In this Customer Service Representative position, you will be monitoring all incoming phone calls and answering questions relating to utility or electricity needs. This Customer Service Representative may be assisting with any inquiries such as, but not limited to billing needs, services being shut off or turned back on, any account-related questions, outages, or any other general concerns. The Customer Service Representative should skilled knowledge of company services to immediately address problem resolution.
Get your career moving in the right direction with this Customer Service Representative position as it provides excellent career-building growth opportunities and many challenging but fulfilling rewards in customer service!
Provide a second to none customer experience
Answer and screen incoming customer phone calls and emails
Access customer account information, enter and update information as necessary
Maintain service knowledge for problem resolution and customer inquiry purposes
Communicate with coworkers and customers daily via phone and email
Build and develop strong and lasting customer relationships
Handle contract administration and data entry
Submitting Work Order tickets for any onsite assistance; dispatch technicians
Additional Customer Services tasks as needed
For immediate consideration, send resumes to Amanda.Kurtz@RobertHalf com and please put Customer Service Representative-Orefield in the subject line. If you’d like to learn more about other opportunities we may have, please call Robert Half Administrative and Customer Support Lehigh Valley at 610.882.1700 or connect with our Talent Specialist, Amanda Kurtz on LinkedIn.
1+ years’ experience in Customer Service and/or Call Center roles preferred
Proficient computer skills, including Microsoft Office Suite
Excellent verbal and written communication skills
Capability of working a fast-paced environment and ability of multitasking
Candidates must understand that attendance and performance are both an important aspect of these roles!
Bachelor’s or Associate’s Degree a plus, not a requirement!
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.